Returns

Returns, Exchanges, and Refunds

RETURNS, EXCHANGES & REFUNDS

Our goal at The Horse Habit is to ensure that you are completely satisfied with your purchase.We are happy to make exchanges and refunds provided that the product has not been used or damaged. To return product bought at our on line or farm store location, please return your merchandise in its original condition, with a copy of the sales invoice, within 30 days for a full refund, exchange or credit – you decide. To return product bought online or through mail order, please follow the steps below.

  • Please Note:
    • a. We cannot refund personalized or custom ordered items, books, videos, supplements/ wormers or any ingestible product (for safety reasons).
    • Saddles are not refundable if marked in any manner.
    • Any undergarments.
    • Horse and Dog Blankets and sheets must be returned clean and unused. We suggest putting a clean sheet on your horse or dog first before trying your new blanket to test for sizing in order to keep in clean
  1. Please return items by “insured ground mail” to the address that we provided to you. Sorry, we cannot accept collect returns.    Shipping charges are not refundable. However, we will gladly refund your original shipping cost if you are returning an item because of an error on our part or if we have determined that the item is defective.
  2. Exchanges will, in most cases, be sent back to you without additional shipping charges, however, a $3.00 handling charge will be applied per parcel.
  3. At The Horse Habit, we want to make sure that you are happy long after you have received your goods. Should you need any assistance with your purchase, Ellen and her dedicated staff will be pleased to assist you. Many issues can be resolved simply in just one phone call. Please feel free to contact us at 1800 981 6681 or 519 371 4239 or by email at Ellen O’Reilly elleno@hurontel.on.ca

Ellen adjusting a halter

 

 

 

 

 

 

 

 

 

Shopping on line? Questions? Please call 1 800 981 6681 Dismiss

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